Technical Support

Expert Support for Every CNLITE Operation

Our metallurgical team is available to help you troubleshoot process issues, optimise performance, and resolve regulatory challenges — at no additional cost.

WhatsApp

+263 776 232 333

Fastest response — typically under 2 hours

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Email

contact@cnliteafrica.com

Response within 4 business hours

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Phone

+263 776 232 333

Mon–Fri, 07:00–17:00 CAT

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Quick Reference — Key Operating Parameters

Optimal Dosage Range

0.3 – 0.6 kg/t

Adjust based on ore grade & mineralogy

Operating pH

10.0 – 11.5

Use lime to maintain alkalinity

Leach Residence Time

12 – 48 hours

CIL/CIP; longer for complex ores

Operating Temperature

15°C – 45°C

No heating required for most ores

Dissolved Oxygen

4 – 8 mg/L

Maintain with aeration or oxygen injection

Pulp Density

35 – 45% solids

Standard CIL/CIP operating range

Issue Category

Can't find your issue?

Our technical team responds within 2 hours on WhatsApp.

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Low Gold Recovery

2 common issues

Possible Causes

  • CNLITE dosage too low for ore grade or mineralogy
  • pH outside optimal range (below 9.0 or above 11.5)
  • Insufficient leach residence time
  • High preg-robbing carbon or organic matter in ore
  • Ore contains refractory gold not amenable to direct leaching

Recommended Actions

  • Increase CNLITE dosage by 0.1 kg/t increments and monitor recovery response
  • Check and adjust pH to 10.0–11.5 using lime addition
  • Extend leach time — run 24-hour leach tests to determine optimal residence time
  • Test for preg-robbing by adding activated carbon to leach slurry
  • Commission a diagnostic leach test — contact CNLITE Africa technical team

Escalate: If recovery remains below 88% after dosage and pH optimisation, contact our technical team for a diagnostic ore characterisation.

Need Immediate Assistance?

For urgent production issues, WhatsApp is the fastest way to reach our technical team — we respond within 2 hours.

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